March 23, 2017

In This Issue

Global Private Companies Less Concerned About Cyber Attacks/How to Prep for Board Meetings

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Thu, Mar 23, 2017

Featured Articles

Preparing for the Board Meeting

What you do between and before board meetings will increase the effectiveness of the private company board

We’ve all heard the quote: “Failing to prepare is preparing to fail,” which is often misattributed to Benjamin Franklin, but seems to come from UCLA’s legendary basketball coach John Wooden.  How should a private company ensure that the board meeting provides maximum value to the company’s ownership, management and board members?  It’s all in the preparation—and the communication that goes on with board members between the meetings.
At the Private Company Governance Summit 2016, three speakers offered their advice:  Dennis Chookaszian, the retired Chairman and CEO of CNA Insurance Companies, who has also served on 12 public company boards and 50 private company boards; Anne Eiting Klamar, a physician by training, who ran her family owned company for 15 years as CEO before becoming Chair; and Eileen C. McDonnell, Chair and CEO of Penn Mutual, the second oldest life insurance company in the US.
In This Article:
Anne Eiting Klamar, M.D., Chairperson, Midmark Corporation
Eileen C. McDonnell, Chairman and Chief Executive Officer, Penn Mutual
Dennis Chookaszian, Retired Chairman and CEO, CNA Insurance Companies
In preparing a board meeting agenda and supporting materials for directors, a good starting point is to review what the board should be focused on. That is, a board’s agenda and pre-meeting materials should be relevant to the board’s role.  According to Dennis Chookaszian, “Boards oftentimes haven’t answered the question:  why do we have a board?  What’s the purpose of the board?  You have your charter, and this is the question of what are the rights and decisions reserved for the shareholders.  Then your bylaws, which are the rights and decisions reserved to the directors. And then, your authorization procedures, which are reserved for management.  If you think about it like that, you can focus on the decisions you want the board to make, versus those you want owners and management to make, and then you start placing decisions in the appropriate place.”
“I spend a lot of time thinking about the culture of the board,” says Anne Eiting Klamar, Chairperson of Midmark Corporation.  “How do we maximize the effectiveness of the board when they come together, so there’s a safe environment, with collegiality, but where it’s safe to disagree and bring their best to the boardroom.  I want to make sure that our board culture gives us enough room to discuss, but also to get to where we need to land.”
Chookaszian also recommends an upfront discussion on the technological and logistical aspects of the board meeting.  Are cellphones on or off?  Do you use a board portal, and if so, is it okay to check email and browse the web?  Are there breaks, or do directors leave and return to the meeting as they wish?  “I’m on one board with 24 members, due to the integration of a merger.  The meetings run 4 to 5 hours without a break.  It’s like the US Congress, with directors coming and going, cell phones ringing.  That’s at the extreme of ‘anything goes.’  And other boards I’m on are on the other side, with no phones, and no interruptions.  And both styles can work, if they’re agreed up front.”
Setting the Agenda
The agenda for a board meeting should be set by the chairman or lead director, in concert with the CEO, and should be calibrated to the number of board meetings per year, the decisions which need to be made, and the amount of communication that occurs between board meetings.  Klamar’s board meets four times a year; Eileen McDonnell’s meets 5-6 times a year, with teleconferences in between if, for example, an acquisition is being contemplated.
For Klamar, the agenda revolves around the board meeting schedule, which begins the evening before with three committee meetings and a board dinner, followed the next day by a two hour educational session on the company, “because I believe board members need to be educated on our business,” with the remainder of the day devoted to the full board session.
“We give some expectations of the time to be spent on each topic,” adds McDonell.  “We’re not black and white about it.  But we are mindful of rightsizing the problems and issues, because not all problems are created equal.  Through chairs of committees, or lead directors, are you setting up a timeline that works?”
“Generally board meetings start on time, though they don’t always end on time,” notes Chookaszian.  “The policy I like to follow is—the time frame is the timeframe, and if you’ve run out of time you say, okay, we’ll carry this over to another meeting offline.  If you don’t do that, it gets exceedingly irritating to your board members.”
One way to manage the board’s agenda and time is to limit the number of PowerPoint slides used for each topic.  “One board I’m on, it’s death by PowerPoint,” adds Chookaszian.  “On boards I run, you only get three slides, with only a couple of bullet points. There’s not more than that on any topic we want to get across.  You can send as much material as you want in advance. And the board members will generally read them.  You’re discussing, not being presented to.”
Klamar tries to limit board presentations to six slides to an hour.  “That’s all you get, but we put a lot in the appendices, and the board members can read them or not read them.  I’m on the Board of Trustees of a university, and for one of our board meetings, we received 1,129 pages of reading the week before the board meeting.  So I’m really sensitive about giving our board members enough information to keep them engaged, but to keep that information flying at a pretty high level as well.”
The Preparation Process
Eileen McDonnell has been reinventing Penn Mutual’s governance process over the past few years, with the aid of her lead director Bob Rock (disclosure:  Bob is the Chairman of Private Company Director’s parent company).  “Bob and I spend a lot of time before and after our board meetings to ensure that our independent directors—we have only two insiders—are covering the materials proscribed to us by regulatory agencies as well as focusing on what our board wants to focus on.”
As a result, McDonnell rebuilt the board meeting preparation process (see illustration) around committee self-evaluations, the company’s charter, establishing meeting topics and agendas, preparation of materials, dry runs and pre-meeting calls.  Draft materials are distributed to management.  Then 10-12 days before the board meeting, dry runs are conducted, and the agenda and executive summary is finalized.  8-10 days prior to the meeting, draft materials are posted to the company’s board portal, a pre-meeting call with committee chairs is scheduled to review the agenda, materials and commentary, and then one week before the meeting itself, the final agenda and materials are posted to the board portal.  “During the dry runs, the Corporate Secretary creates the executive summary for the chairs of the various committees, and pre-calls with those chairs are conducted without my presence,” says McDonnell.  
Klamar pairs management presenters, especially younger presenters, with a board member who mentors them.  “They share their slides with this board member, and have a call with them prior to the board meeting.  Every presenter who goes into the boardroom knows that someone in there is in their corner.  And that’s really helped a lot, because the board wants to function as a team, and there’s one board member who is going to make sure that there’s that connection between board and management.”
Klamar is also cognizant, though, of the value of her board members’ time between meetings.  “I  have three sitting CEOs on my board.  They’re running companies and raising families.  We would never reach out to them and say ‘Do you have an hour for me to throw this at you?’  We do that as little as possible.  Other board members who are closer to retirement or have retired, we use their time a little more liberally.”
Between Meetings
That’s not to say that these board chairs don’t use the time between meetings to communicate regularly with their board members.  “The biggest mistake I made was not staying close enough to my board, not checking in frequently enough,” says Chookaszian.  “You can’t check in too frequently.”
Chookaszian finds what he calls ‘flash reports’ to be useful.  “On some boards, it’s a quick monthly one-pager, with revenues, expenses, profit and key performance indicators.   On operating boards, you might need this daily—daily occupancy rates in hotels, for example.  But the information and its frequency needs to be designed around its importance to the board.”
Klamar engages in ongoing communications with her board, from posting relevant articles to her board portal, to occasional in-person visits with board members.  “We have a lot of touchpoints.  It’s an ongoing conversation, not just a quarterly meeting.”
McDonnell is working through the proper balance of real-time information provided to board members.  Her predecessor but together a special note to the board, during the summer time period when the executive team is holding its annual planning off-sites.  “It gives us the opportunity to present headlines around sales, profits, trends and the impact of any news on the business.  This summer, I’m scheduling one-on-one meeting with each board member, to get an update on how I’m doing, the team is doing and how they feel the board is performing.”

Click here for the full article.

Private Companies Less Anxious About Cyber Attacks

CEOs for global private companies are less concerned about cyber attacks than public companies.

The PwC Global CEO study released this month titled Undaunted, but Underprepared? found that:

While 74% of global public companies are worried about accelerating technological change, and 65% about cyber threats, private companies, by contrast, register 68% and 59%, respectively.

“The fact that private company CEOs are less concerned about technology and cyber compared to their public counterparts is worrying, not least because private companies often have fewer resources available to them to invest in new technology and cyber security,” says Stephanie Hyde, PwC UK, Global Entrepreneurial & Private Business Leader. “This may make them more vulnerable to cyberattacks, so in theory they should be more concerned about these threats, not less.”

By contrast, the annual study -- which surveyed more than 1,300 CEOs in 79 countries -- shows private company CEOs get how technology has impacted businesses:

  • 29% of global private company CEOs believe that technology has already completely reshaped competition in their industry, higher than publicly listed companies (25%).
  • And as many as 74% of private companies expect their markets to be transformed by technology over the next five years.

But not being prepared for an attack could mean a negative transformation.

“This is probably the single most worrying finding in our report,” Hyde warns, “especially in light of growing evidence that hackers are now targeting smaller and private businesses, thinking they will not be so well protected.”

Click here for the full article.